How can we help?
Getting started
How do I send my first document?
Click New document. Upload a PDF, or start from a template or an AI draft. Add the people who sign, place their fields on the page, check everything on the review screen and send. Each signer gets an email with their own signing link.
Do signers need a Closign account?
No. Signers open the link in their email, enter a one-time code sent to that address, and sign in the browser on a phone or computer. There is nothing to install.
Can I sign a document myself without sending it?
Yes. Choose "Only me" when you start a new document, place your fields, sign, and download the signed PDF. No emails are sent.
Which files can I upload?
PDF files up to 10 MB.
Sending and signing
Should people sign in order or all at once?
With "Sign in order", each person gets their link only after the previous one has signed. With "Anyone can sign", everyone gets it at the same time. You can also add a group, where any one member signs for everyone in it.
How do I resend a signing link?
Open the document and choose Resend reminder, then pick who should get it. They receive a fresh email with their link.
How do reminders and expiry work?
On the review screen, choose how often reminders go to people who haven't signed (or turn them off), and when the signing links expire. Workspace defaults are in Settings → Signing defaults. If a document expires, extend it from the document page.
What happens if a signer declines?
They give a reason, the document stops, and we email you straight away. Send a corrected version as a new document if needed.
Can I change a document after sending it?
No. Void it from the document page, which tells the signers it's no longer needed, and send a corrected version. Signed documents can't be edited, which is what keeps them trustworthy.
Who gets the signed copy?
When everyone has signed, you, every signer and everyone on CC get an email with the signed PDF attached. You can also download it from the document page.
Proof and verification
What is the certificate of completion?
Pages added to the end of the signed PDF. They list each signer and every step they took, with times and IP addresses, how their email was confirmed, and the document's SHA-256 fingerprint.
How can someone check that a signed PDF is genuine?
On the Verify page, upload the signed PDF, or enter its document ID and fingerprint. It confirms whether the file matches the document Closign sealed, without showing its contents to anyone who does not already have it.
Templates and AI drafting
How do templates work?
Pick a template, answer its questions (names, dates, amounts) and Closign builds the document. You can edit the wording of any clause before you add signers and send.
What does AI drafting do?
Describe the agreement in plain words, such as who it is between, the fee and the dates. Closign picks the matching template and fills in the details. You review every word before anything is sent.
How many AI drafts can I make?
It depends on your plan; see Pricing. The count starts again on the 1st of each month.
Teams and workspace
How do I invite my team?
Workspace admins invite people from Settings → Members. How many users you can have depends on your plan.
Can I control what each person can do?
Yes. Settings → Roles & permissions sets what members can see and do.
Can I add my logo?
Yes. Upload it in Settings → Branding. It appears in signing emails and on the signing page, and template documents can print on your letterhead.
Plans and billing
How do I pay?
By UPI or card, through Razorpay. Choose a plan from Settings → Plan & billing; it renews monthly until you cancel.
Where are my invoices?
Settings → Plan & billing lists every invoice and credit note as a PDF. Each invoice is also emailed to you.
How do I cancel?
From Settings → Plan & billing. Your plan stays active until the end of the period you have paid for, then your workspace moves to the Free plan. Your documents are kept.
Can I get a refund?
Yes, a full refund if you ask within 7 days of your first payment for a paid plan. Email support@closign.io from your account's email address. See the Refund & Cancellation Policy for the details.
Your account and data
How do I export or delete my data?
In My profile, request an export of your data, or delete your account. You can also write to support@closign.io.
Where are my documents stored?
On our servers at DigitalOcean in Bangalore, India.
Nothing matches that yet. Email support@closign.io and a person will answer.