01Cancelling a plan
You can cancel from Settings → Plan & billing at any time. Your plan stays active until the end of the period you have paid for and then doesn't renew; your workspace moves to the Free plan. Your documents and signed PDFs are kept.
02Refunds
If Closign isn't right for you, ask for a full refund within 7 days of your first payment for a paid plan, monthly or yearly: email support@closign.io from the account's email address.
After that, payments aren't refunded, including partial months, unused periods or unused documents, except where the law requires a refund.
03Changing plans
Moving to a bigger plan or adding users is charged straight away for the rest of the current period. Moving to a smaller plan or removing users takes effect at the end of the paid period; nothing is refunded for the current period.
04Failed payments
If a renewal payment fails, your plan keeps working for 7 days while we retry and remind you. If it is still unpaid after that, the subscription ends and your workspace moves to the Free plan.
05How refunds are paid
To the original payment method, within 7–10 working days. You receive a credit note for every refund.